--- title: ITBD Blog (2) description: (2) --- ![](https://learn.itbd.net/hs-fs/hubfs/social-suggested-images/itbd.netwp-contentuploads202302IT-By-Design-Logo-Registered-Version-2.png?width=170&height=59&name=itbd.netwp-contentuploads202302IT-By-Design-Logo-Registered-Version-2.png) # Blogs ## Featured [![](https://learn.itbd.net/hs-fs/hubfs/ITBD%20Site%20News%20%26%20Blog%20Post%20Templates-1.png?width=313&name=ITBD%20Site%20News%20&%20Blog%20Post%20Templates-1.png)](https://learn.itbd.net/blog/not-monitor-but-lead-wfh-teams) ### [How not to monitor, but Lead WFH Teams](https://learn.itbd.net/blog/not-monitor-but-lead-wfh-teams) #### May 13, 2020 The ongoing Coronavirus crisis has impacted world economies, businesses, and people alike. Amid all the challenges and changes that organizations are adapting to, one thing that comes to the forefront is the way organizations have to align their business strategy with their people strategy. Change is never easy, and... [![](https://learn.itbd.net/hs-fs/hubfs/5_7_2020%20News%20Posts%20(10).png?width=313&name=5_7_2020%20News%20Posts%20(10).png)](https://learn.itbd.net/blog/7-key-takeaways) ### [7 Key Takeaways: Turning Setbacks into Comebacks](https://learn.itbd.net/blog/7-key-takeaways) #### May 7, 2020 One of my passions is connecting with leadership coaches who focus on positivity and the challenge of learning from every situation. We were thrilled when one of my favorite motivational speakers, **Shiv Khera**, agreed to join us for an exclusive webinar on how to Turn Setbacks into Comebacks.   [![](https://learn.itbd.net/hs-fs/hubfs/Blue%20-%20ITBD%20Site%20News%20%26%20Blog%20Post%20Templates.png?width=313&name=Blue%20-%20ITBD%20Site%20News%20&%20Blog%20Post%20Templates.png)](https://learn.itbd.net/blog/itbd-launches-rebuildit-program) ### [IT By Design Launches ReBuild IT Give-Back Program](https://learn.itbd.net/blog/itbd-launches-rebuildit-program) #### May 6, 2020 #### *Program offers immediate access to MSP-trained engineering talent, gives back more than $200k to struggling MSPs* [![Let’s Put the #bestofus Forward: Simple Steps to Consider](https://learn.itbd.net/hs-fs/hubfs/5_7_2020%20News%20Posts%20(9).png?width=486&name=5_7_2020%20News%20Posts%20(9).png)](https://learn.itbd.net/blog/lets-put-the-bestofus-forward-simple-steps-to-consider) ### [Let’s Put the #bestofus Forward: Simple Steps to Consider](https://learn.itbd.net/blog/lets-put-the-bestofus-forward-simple-steps-to-consider) #### March 20, 2020 Rarely does a situation arise where business, family and community blur together as they have in these last few weeks. With the strain of the ongoing impact of COVID-19, please know that our company... [![Tips from the Remote Working Trenches](https://learn.itbd.net/hs-fs/hubfs/ITBD%20Site%20News%20%26%20Blog%20Post%20Templates%20(1).png?width=486&name=ITBD%20Site%20News%20&%20Blog%20Post%20Templates%20(1).png)](https://learn.itbd.net/blog/tips-from-the-remote-working-trenches) ### [Tips from the Remote Working Trenches](https://learn.itbd.net/blog/tips-from-the-remote-working-trenches) #### March 18, 2020 With all the talk of remote working – made to sound simple as flipping open your laptop and adding a headset – I have some tips. After working more than a decade from home, including now as part of... [![Consistent Marketing Wins the Day](https://learn.itbd.net/hs-fs/hubfs/5_7_2020%20News%20Posts%20(1).png?width=486&name=5_7_2020%20News%20Posts%20(1).png)](https://learn.itbd.net/blog/consistent-marketing-wins-the-day) ### [Consistent Marketing Wins the Day](https://learn.itbd.net/blog/consistent-marketing-wins-the-day) #### February 11, 2020 It’s the question every marketing expert has heard: What’s the secret sauce? [![Defining Quality Assurance for Your Service Desk](https://learn.itbd.net/hs-fs/hubfs/Defining%20Quality%20Assurance.png?width=486&name=Defining%20Quality%20Assurance.png)](https://learn.itbd.net/blog/april) ### [Defining Quality Assurance for Your Service Desk](https://learn.itbd.net/blog/april) #### April 17, 2019 Service desks continually strive to improve the quality of service that they deliver to their customers, but what exactly do we mean by quality and how can we measure and improve the quality of the... [![The Power of Your Peers](https://learn.itbd.net/hs-fs/hubfs/The%20Power%20of%20Your%20Peers%20(1).png?width=486&name=The%20Power%20of%20Your%20Peers%20(1).png)](https://learn.itbd.net/blog/march) ### [The Power of Your Peers](https://learn.itbd.net/blog/march) #### March 27, 2019 As MSP owners we spend our time focusing on new partners and clients as a means for growing and developing our organization. Often times, we look past the importance of one of the most valuable... [![7 KPIs You Should Be Using For Your Service Delivery Team](https://learn.itbd.net/hs-fs/hubfs/Facing%20the%20Leadership%20Challenge-1.png?width=486&name=Facing%20the%20Leadership%20Challenge-1.png)](https://learn.itbd.net/blog/february) ### [7 KPIs You Should Be Using For Your Service Delivery Team](https://learn.itbd.net/blog/february) #### February 20, 2019 Defining Key Performance Indicators (KPIs) helps engineers stay focused and efficient. KPIs allow each individual member of your service team to understand their personal contribution to the overall... [![5 Tips for Automate Tuning Best Practices](https://learn.itbd.net/hs-fs/hubfs/javid%20.png?width=486&name=javid%20.png)](https://learn.itbd.net/blog/january) ### [5 Tips for Automate Tuning Best Practices](https://learn.itbd.net/blog/january) #### January 29, 2019 As Connectwise's official NOC and Helpdesk solution partner, my team hears a lot of feedback from MSPs on Automate setup, implementation and usage. We hear this because we work within your instance... [![Facing the Leadership Challenge](https://learn.itbd.net/hs-fs/hubfs/Facing%20the%20Leadership%20Challenge.png?width=486&name=Facing%20the%20Leadership%20Challenge.png)](https://learn.itbd.net/blog/december) ### [Facing the Leadership Challenge](https://learn.itbd.net/blog/december) #### December 19, 2018 With the New Year just around the corner, it is time to reflect on lessons learned and plan a strategic approach to the challenges still lingering around. [![4 Steps to Build an Employee Engagement Plan](https://learn.itbd.net/hs-fs/hubfs/4%20steps%20to%20build%20an%20employee%20engagement%20plan-1.png?width=486&name=4%20steps%20to%20build%20an%20employee%20engagement%20plan-1.png)](https://learn.itbd.net/blog/4-steps-to-build-an-employee-engagement-plan) ### [4 Steps to Build an Employee Engagement Plan](https://learn.itbd.net/blog/4-steps-to-build-an-employee-engagement-plan) #### September 19, 2018 As an MSP in today's candidate driven market, it is more important than ever to create a corporate culture that invests in the members of your team. We all understand that a positive workplace... [![5 Tips for Cultivating Culture](https://learn.itbd.net/hs-fs/hubfs/encourage-employee-engagement.png?width=486&name=encourage-employee-engagement.png)](https://learn.itbd.net/blog/5-tips-for-cultivating-culture) ### [5 Tips for Cultivating Culture](https://learn.itbd.net/blog/5-tips-for-cultivating-culture) #### August 15, 2018  A recent study showed 69% of people listed company culture as the main reason for leaving their current employer. While salary increases are also a major factor, budgetary constraints may not always... 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