ITBD Blog | Javid Khan

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How not to monitor, but Lead WFH Teams

May 13, 2020

The ongoing Coronavirus crisis has impacted world economies, businesses, and people alike. Amid all the challenges and changes that organizations are adapting to, one thing that comes to the forefront is the way organizations have to align their business strategy with their people strategy. Change is never easy, and...

7 Key Takeaways: Turning Setbacks into Comebacks

May 7, 2020

One of my passions is connecting with leadership coaches who focus on positivity and the challenge of learning from every situation. We were thrilled when one of my favorite motivational speakers, Shiv Khera, agreed to join us for an exclusive webinar on how to Turn Setbacks into Comebacks.

IT By Design Launches ReBuild IT Give-Back Program

May 6, 2020

Program offers immediate access to MSP-trained engineering talent, gives back more than $200k to struggling MSPs

Javid Khan

VP of Service

Defining Quality Assurance for Your Service Desk

April 17, 2019

Service desks continually strive to improve the quality of service that they deliver to their customers, but what exactly do we mean by quality and how can we measure and improve the quality of the...

7 KPIs You Should Be Using For Your Service Delivery Team

February 20, 2019

Defining Key Performance Indicators (KPIs) helps engineers stay focused and efficient. KPIs allow each individual member of your service team to understand their personal contribution to the overall...

5 Tips for Automate Tuning Best Practices

January 29, 2019

As Connectwise's official NOC and Helpdesk solution partner, my team hears a lot of feedback from MSPs on Automate setup, implementation and usage. We hear this because we work within your instance...

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