---
title: Onboarding sets the stage for great partnership
image: https://learn.itbd.net/hubfs/NOC%20RMM%20SOC_Continuum%20NOC%20RMM%20SOC%20Just%20another%20invoice.jpg
---

[![ITBD-LOGO Registered version_ITBD Registered-1](https://learn.itbd.net/hs-fs/hubfs/ITBD-LOGO%20Registered%20version_ITBD%20Registered-1.png?width=3351&name=ITBD-LOGO%20Registered%20version_ITBD%20Registered-1.png "ITBD-LOGO Registered version_ITBD Registered-1")](https://www.itbd.net)

#### The Right Onboarding Makes a Difference

### Read how investing in partnership from the start set up A Couple of Gurus  for helpdesk success

[Click here for our Privacy Policy.](https://learn.itbd.net/itbd-privacy-policy)

No one likes to feel like just another number. Businesses are built on true partnerships, where success is a win-win scenario. Part of that process is onboarding and open communications right from the start--especially when you are outsourcing NOC or helpdesk services. 

**Don’t take our word for it, read how A Couple of Gurus credits success to onboarding and ongoing partnership. Complete the form and we'll zip this case study right to you.**

 

**What makes ITBD different:**

- Onboarding includes an audit and fine-tuning across your MSP tools
- Work with a team that includes an account manager as well as your technical team
- Helpdesk offers two options to help your MSP truly support your clients
- Our ITIL-certified NOC team handles Tier 1,2, and 3 support

![NOC graphic](https://learn.itbd.net/hubfs/NOC%20graphic.png "NOC graphic")

[Learn about our NOC Services](https://itbd.net/services/noc-services/)

---

![2020_CRN MSP500](https://learn.itbd.net/hs-fs/hubfs/2020_CRN%20MSP500.jpg?width=83&height=160&name=2020_CRN%20MSP500.jpg "2020_CRN MSP500")

![2020-MSP-501-Winner](https://learn.itbd.net/hubfs/2020-MSP-501-Winner.png "2020-MSP-501-Winner")

![CRN Tech Elite 250 (Motivation Monday)](https://learn.itbd.net/hs-fs/hubfs/SALES%20-%202020%20Collateral/Old%20ITBD%20HubSpot%20Files/CRN%20Tech%20Elite%20250%20(Motivation%20Monday).jpg?width=105&height=146&name=CRN%20Tech%20Elite%20250%20(Motivation%20Monday).jpg "CRN Tech Elite 250 (Motivation Monday)")

![ITBD](https://learn.itbd.net/hubfs/raw_assets/public/ITByDesign_May2020/images/ITBD-logo.png)

 IT By Design is a registered trademark.  
©2026 | All Rights Reserved

![](https://px.ads.linkedin.com/collect/?pid=2111162&fmt=gif) ![](https://px.ads.linkedin.com/collect/?pid=3128217&fmt=gif) ![](https://px.ads.linkedin.com/collect/?pid=2111162&fmt=gif)